Product commitments
Product Quality Commitment
First, the design and manufacturing standards
Our company provides various types of gear pump products through CCS in , BV classification society , ABS classification society , GL classification societies , DNV classification society , LR CCS , NK CCS , KR Class Club marine
Second, product quality assurance system
Our company has obtained ISO9001 quality system certification, with perfect quality assurance system .
Third, the quality control
All sub-contractors are to inspect , review , procurement of all products only in passing points for parties . Raw materials, purchased parts of the sub-contractors provided , the Association at the time into the plant are required to undergo a rigorous review, inspection rear access library ;
Sub-supplier of castings and forgings supplied , steel castings, stainless steel castings are qualified with a single chemical analysis and physical performance testing alone ;
Products manufactured strictly enforce the "double three inspection" system , no defective parts to order, not assembled , not manufactured ;
After the assembly at the GJB9001A, GJB9001A-2001 standard military product quality management system certification. ISO9001-2000 international quality system certification and type approval by the China Classification Society , marine products obtained type approval certificate . , But also by the People's Republic of China Fishery Inspection and Certification of Fishing Vessel Inspection Bureau .
Standards for strength, sealing comprehensive performance test ( medium oil, kerosene, gas ) ;
My company is responsible for product quality and delivery time from the date of delivery of the product warranty period of the national standard , and lifetime maintenance . For the consequences caused by the product quality , the company bear the corresponding responsibility. Consequences as a result of improper operation , our company will be the lowest cost of equipment maintenance.
Product Availability Commitment
We guarantee to provide a new defect-free products, while providing relevant product related drawings and other technical documents. After the arrival of the goods at the site, the technician will be dispatched to the scene while the product free technical guidance , training, supervision of installation and commissioning.
After receiving your side reflects the product quality problems two hours to respond , responsible for handling matters related to the quality of products until your side satisfied.
Upon running my company will be sent by the calling group led by the chief engineer to receive feedback on product quality in order to improve.
I provide after-sales service hotline , technical hotline , warranty hotline to customers separately . Some authorities 12 hours to ensure that service personnel 24 hours a major mobile phone service .
Products manufactured pass rate of 100% , defects / potential pitfalls , the company responsible for the free repair or replacement, and compensation for losses discovered during the warranty period . Offers free technical advice and services.
All products will be promptly and accurately sent to the customer designated locations , there is a boxed product with the product manual and certification, such as customer needs , our company will send relevant personnel went to the site to guide the installation and commissioning.
Service commitment
Clear preferential terms and warranty service response time : Arrival on-site repair within the warranty period intrinsic 24 to 36 hours ( 48 hours outside ) . After the warranty expires, clear the routine repair and maintenance time and maintenance commitment .
Valves devices offer 1 year free maintenance and free spare parts list within this period , such as the occurrence of damage to non-human causes ( reasons other than force majeure ) Free repair and maintenance during the period , the company will promptly free replacement and repair.
Equipment required to implement lifelong repair, free warranty expires after the buyer commissioned by my company as maintenance, equipment maintenance company will replace parts ( ex-works ) , and detailed repair and maintenance content.
My company provides equipment minimum period of use , within this period , the occurrence of non-human causes of serious accidents operations (except for reasons of force majeure ) , the buyer is entitled to retroactive liability of the seller.
When the production of a device to stop or surname when I stop or modified prior to production planning notify the buyer that the buyer needed to have enough time to purchase spare parts ; while I provide the spare parts drawings and related technical parameters free .
With the services provided by our company
Responsible for the installation and commissioning of equipment maintenance , operation and training of operating personnel Maintenance . Provide these services free .
Spare parts available on request : to ensure the normal operation of standard equipment and special tools to configure accessories are included in the bid price of the full set of equipment .
In my company, the interests of customers first, what customers think , urgent customer needs , try our best to meet customer requirements , good after-sales service .
Botou Valve Manufacturing Co. Taibang
